Privacy Policy

Privacy Policy for The Carpet Guy 

Last updated: 16/05/2023 

At The Carpet Guy, we respect and value your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. 

1. Information We Collect 

1.1. Personal Information 

We may collect personal information that you voluntarily provide to us when you interact with our website or use our services. The types of personal information we collect may include your name, email address, phone number, postal address, and any other information you choose to provide to us. 

1.2. Non-Personal Information 

We may also collect non-personal information automatically when you visit our website. This information may include your IP address, browser type, device information, operating system, referring URLs, and other technical information. 

2. Use of Information 

2.1. Personal Information 

We may use the personal information we collect for the following purposes: 

- To provide and maintain our carpet cleaning services 

- To process and fulfil your requests for our services 

- To communicate with you and respond to your inquiries 

- To send you marketing and promotional materials, updates, and newsletters (if you have opted-in to receive them) 

- To personalize your experience and improve our website and services 

- To protect our rights, property, or safety and that of our users and the public 

- To comply with legal obligations and enforce our policies 

2.2. Non-Personal Information 

We may use non-personal information for analytical purposes, to track trends, administer our website, and gather demographic information. This information helps us understand how our website is used and enables us to enhance and optimize our services. 

3. Disclosure of Information 

3.1. Service Providers 

We may engage third-party service providers to perform various functions on our behalf, such as website hosting, payment processing, data analysis, customer support, and marketing activities. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information. 

3.2. Legal Requirements 

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to: 

- Comply with a legal obligation 

- Protect and defend our rights or property 

- Prevent or investigate possible wrongdoing 

- Protect the personal safety of our users or the public 

4. Data Security 

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 

5. Links to Third-Party Websites 

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. 

6. Children's Privacy 

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems. 

7. Changes to this Privacy Policy 

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Privacy Policy will be effective when posted on our website. We encourage you to review this Privacy Policy periodically for any updates. 

8. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@thecarpetguy.uk. 

By using our website or services, you signify your consent to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or provide any personal information to us.